“We’ve yet to see another company like Aircall that’s bringing such ease of use, flexibility, and seamless integration into the traditionally complex world of telephony,” said Thomas Preuss, Partner at DTCP. With this latest round, we’re using the funds to double down on our platform to provide a richer voice app ecosystem for our customers, while also broadening our global expansion and deepening our reach with resellers and master agents around the world.” “Our focus has always been to empower our clients to provide memorable, ‘wow’ moments for their customers. “This critical need for more efficient, human conversations - be it with customers, prospects, candidates, or colleagues - is playing out in real-time and with greater urgency than ever before,” said Olivier Pailhès, co-founder and CEO of Aircall. This is enabled by Aircall’s ease of use and dynamic app ecosystem catered to SMBs, giving them the flexibility they need to boost productivity and grow faster. The company’s helped thousands of new and existing customers quickly transition teams to a fully remote workforce. And, with the explosion of remote work as a result of the COVID-19 pandemic, Aircall’s mission to seamlessly connect even the most distant teams with their customers and prospects has become increasingly essential. This latest funding round, which brings the company’s total funding to over $100 million, is further validation from the investor community that today’s business tools are due for advancements and the market is poised for growth.Īircall has experienced dramatic growth in the last year.
Aircall phone series#
There isn't much to say, as Aircall is accurate and the user must have sufficient training to use the system effectively, other than that I find it difficult to set up all the tools on the monitoring page which I understand, but I don't need that because I have to monitor many teams at the same time.Aircall, a cloud-based voice platform helping companies across the globe manage millions of customer support and sales calls every day, today announced it has closed $65 million in Series C funding, led by DTCP with participation from new investors Swisscom Ventures and Adams Street, as well as all existing investors including eFounders, Draper Esprit, Balderton Capital, and NextWorld. I also appreciate how convenient the "click to call" feature is. I especially appreciate Aircall's dashboards, which provide us with all the information we need. I appreciate Aircall's ability to keep calls in the cloud, as well as its various options for quickly returning and tracking conversations, both of which can be accomplished via the many third-party apps with which it integrates.
Aircall phone how to#
As a large team's Planning Manager, it's important to me to know how to maximize the efficiency of our team members' phone calls, and I appreciate learning how to do so with the tools available to me. Easy to navigate thanks to everything being clearly labeled. We were also able to see what the crew was doing at all times so that we could keep track of everything.Īircall helps us to streamline our call center operations, reduce the amount of time we spend on administrative tasks, and increase our overall managerial capacity. We can now see how many incoming calls we are receiving, which helps us estimate how many resources need to be allocated to a given workflow at any given time thanks to Aircall. Improve the efficiency of the call center's day-to-day operations.
Lots of improvement could be done there in my opinion (tags, search for users.) There is no way to have your SMS saved if someone calls you in the middle of your typing and you receive notification for every single sms coming in even though you did not send the sms without the possibility to assign it. Depending on the company's need it is not that overpriced. The reporting is not deep unless you pay higher membership. There are even tools to troubleshoot connection issue and know nmthe source of any quality issue ! I love the sms tool available for France and UK, it is very handy for reaching busy customers
The ability to call from any country and centralizing the contacts with links to our database. I am satisfied and looking forward to the next big feature release ! Its features keep on being improved, the team seems to be very feedback oriented. It has some flaws but Aircall is definitely my first choice. I do not see myself using another software.
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